a sure {bet}|{thing}
adjust your account|losses|profits
against my expressed[?] wishes
answer {your}|{the} %ANY%[0\,3] phone
are {not responsive}|unresponsive
bad to worse
charge in excessive amount
charged {too much}|{excessively}
close|end|terminate my %ANY% [1\,5] relationship with GS|Goldman|{this firm}
Clowns {managing|running} the fund|show|portfolio|account|{my money}
concern* %ANY% [1\,5] safety of my money|fund|account
cover {your}|{our} losses
didn't authorize the sale
didn't|didnt|{did not} explain to me|us
disturbs|troubles me|us
don't worry i'll take care of it
don't you f*cking understand
done|{did this} without %ANY% [1\,5] calling|emailing|contacting me|us|anyone
embezzled the account
extremely|really|quite|very unhappy|disappointed
failed to execute {our}|{my}instructions
fix the {trade}|{trades}|{commissions}
fix|adjust|change the trade*|commission*
formally|formal complain|complaint
found numerous|several errors|mistakes
give you a piece of {the}|{my} commission
how could this happen again[?]
How could you|GS|Goldman possibly[?] lose so|this|that much
I %ANY% [0\,4] {losing}|{lost} patience with {you}|{GS}|{Goldman}
I am not a happy camper
I didn't {authorize}|{agree}
I expect {a|an|your}[?] {answer*|response} {today|now|asap}
I|we have lost|{run out of}|{ran out of} confidence|faith|trust|patience
I have raised %ANY% [1\,5] at least %ANY%[1\,3] times
I have raised %ANY% [1\,5] so many times
I lost {exorbitant|enormous amounts of}|{so|too much} money
I told you %ANY% {days|weeks|months} ago
I told you %ANY%[0\,1] {days|weeks|months} ago
i want the %ANY%[0\,2] trade reversed
I wanted out of %ANY%[3] {stock | {hedge fund} | fund | account | position}
I won't|wont|{will not} pay for the|this trade
I {don't}|{dont}|{do not} understand
I {trusted}|{believed in}|{had faith in} you
"I {was|am} extremely[?]{pissed|angry|concerned|upset|agitated|bothered|distressed|perturbed|worried|vexed|confused|flustered|discouraged|rattled|daunted|demoralized|disheartened|dismayed|distraught|unnerved}}."
I {would appreciate}|want {a|an} {call|email}
if this {doesn't} | {does not} get resolved|fixed soon|immediately|{right now}
incompetent|inept fund|account management
increasingly|really getting[?] frustrated
it is your | goldmans | {goldman's} job to make sure
I|we demand
I|we will not pay
lack of care|attention %ANY% [1\,5] my money|account*|fund*
let me remind you
losing confidence|faith|trust|patience
mad|angry|frustrated as hell|f*ck
make it up to you
my repeated {requests}|{request}
no longer be doing business
No one {called|emailed|contacted}
no one {{gave you}|{had} permission}|{said you could}
not %ANY%[0\,1] reasonable
not even one phone[?] {call} | {email} | {word} from {you | goldman}
not made aware
not {heard {back[?]} from you}|{what we agreed}
Paying fees {through|thru} the {nose|a--|butt}
phone {calls}|{call}e-mail{have}|{has} not been answered
piece of sh*t
pissed|pisses me off
poor|terrible|crappy {fund|account|portfolio}[?] results|performance
really %ANY%[0\,2] pissed|{PO'd}
rebate|refund my|your loss*
rebate|refund what I lost
register that|this as a complaint
remedy the situation
report the matter to the {sec}|{nasd}|{nyse}
reverse the commissions
reverse {this}|{the} %ANY%[0\,5] {trade}|{transaction}
screw*|f*ck* it up
so frustrat*
something {went}|{is really}|{will go} wrong
split the difference
statement complaint
still have not received
stock will {fly}|{soar}|{dive}|{tank}
supposed to be the top|best financial company
surprised|concerned|frustrated|angry that you didn't|{did not} contact|call|email me
take care of any fees|commissions
taken advantage of {{the exemption in Financial Reporting Standard} | {the following exemptions on the first time adoption} | {any of the relaxed hedge accounting requirements} | {passport\\, this will still be subject to}úLSE%}[?]
That's not what I {said}|{told you}
the {deal | account | fund | trade | trades} {was | were} not handled properly
there is a %ANY%[0\,3] problem
there is|are|{appears to be} a|several mistake*
there was an|a error|mistake
These managers give me a really[?] bad feeling
this is %ANY%[0\,5] totally[?] unacceptable|{not acceptable}
this is not fair
this won't|{will not} happen again
this {is not}|isn't|wasn't|{was not} the %ANY% amount|{correct price}|price|stock|{correct stock}
This {part of the}[?] portfolio is[?] completely[?] sucks|stinks|f*cked up|{messed up}
time to dump
trades could|should be cancelled|reversed
transfer my {account}|{funds}immediately
troubles|disturbs|{disturbing to} me how long follow-up has taken
undo|break the trade
way too f*cking much
what happened to %ANY%[0\,5] money
What happened to my {money}|{account}|{trade}|{funds}?
what i f*cking said
what the hell|f*ck|heck {are|is} {you|GS|Goldman} doing with my|this|the {money|account|trade|funds|savings|portfolio}
what the {f*ck}|{hell}|{heck} {happened}|{is going on}|{is happening} with|to my|the|this {account|money|trade|fund*|savings|portfolio
Where did my {money}|{funds}|{account} go
where the {f*ck}|{hell} are you
who can I escalate the|this matter|issue|problem
who the {f*ck}|{hell}|{heck} said you could
who the {heck}|{f*ck}|{hell} do you think you are
who {supervises}|{manages} you
why should I|we pay
why {haven't}|{didn't} you {return}|{returned} my {call}|{calls}
won't be doing business with you|GS|Goldman
worst investment
wrong amount|price|{number of shares}|stock
You didn't follow my {instructions}|{wishes}|{plans}|{objectives}
You didn't {tell me}|{say} that
You never {told me}|{said} that
you said you would {redeem|sell}
You stole from {me}|{my account}
you told me there {was no}|{wasnt any}|{wasn't any} {downside risk}|{risk involved}
you were not up front
you werent|weren't|{were not} authorized
you {didn't}|{did not} | {didnt} {%ANY%[?] listen}|{supervise}
you {didn't}|{did not}|{didn't} {answer the question} | {reply}
you {f*cked}|{messed}|{screwed} up
you {have to}|{must} buy this stock
your|Goldman's failure to comply|respond
you|GS|Goldman failed to comply|respond
{Call the SEC} {%precededby% {{Please. 20549}|{Please. D.C.}úLSE%}[?] } | {{{at 1-800-sec-0330} úlse%}[?]}
{contact}|{call the} {appropriate[*]} {authorities}|{regulators}|{nasd}|{nyse}|{sec}
{did not}|{didnt}|{didn't} have permission to {buy}|{sell}|{trade}|{exchange}
{do not}|don't have the confidence|faith|trust|patience to continue
{does not}|doesn't|don't respond|reply to my calls|emails
{don't}|{dont}worry about the losses
{have|has} not received {the paperwork} | {any calls}
{I am}|I'm {%ANY%[0\,2]} {pissed off}|furious|irate|livid|incensed|upset|angry
{I am}|I'm|Im {not satisfied}|unsatisfied|dissatisfied
{i promise this time}|{this time i promise}
{i'll}|{I will} fix {everything}|{it}
{i'll}|{I will} work it out
{i've been trying}|{i've tried} to reach you
{i've}|{I have} been {unable}|{unsuccessful}trying to reach you
{i've}|{I have} contacted {my}|{an}|{your} attorney
{It's|it is} %ANY%[0\,2] impossible to understand what|{what is} {{going on}|happened|occurred}
{I}|{Goldman Sachs}|{the firm}|{we} will make up the losses
{I}|{Goldman Sachs}|{the firm}|{we} {guarantee*}|{promis*}|{swear*} that[?] this won't|{will not}|{will never} happen again
{I}|{we} will sue {you}|{your firm}|{Goldman}|{GS}
{I}|{we} will take you to court
{misrepresent}|{misrepresented}|{misrepresenting}|{misrepresents}
{regarding}|{concerning} your problem
{should have}|should've been bought|sold|done %ANY% [1\,5] ago
{transactions}|{transaction}|{trade} {was}|{were} never executed
{transfer|sale} still {hasn't}|{has not} {happened|occurred}
{where have you been}|{where the {f*ck}|{hell}|{heck} have you been}
{who is}|{i want the name of} your {supervisor}|{manager}
{you're}|{you are} a piece of sh*t
{your|these}{behavior|actions} are %ANY%[0\,1] {unacceptable|{not acceptable}}
{You}|{Goldman Sachs}|{the firm} were|was not authorized
{you}|{Goldman Sachs}|{your firm} personally guaranteed
{you}|{Goldman Sachs}|{your firm} will be hearing from my {attorney}|{lawyer}
{you}|{Goldman Sachs}|{your firm} {messed}|{screwed} up
{you}|{Goldman Sachs}|{your firm} {won't}|{will not} get away with this
{mistake|error} on {your|GS|Goldman*} part
receiv* a|any|no response to my {email}|{call}|{inquir*}|{question*}|{complaint*}
{I}|{we} {did not}|{did'nt}|{didnt} receive|get a response
negatively affected by this|these %ANY%[0\,5] change*|error*|mistake*
{please let me}|{allow me to} address your {concerns}|{confusion}|{problem}
missing money|funds
{not happy}|unhappy|dissatisfied with the {way}|{manner} in which this is being handled|addressed|resolved
not happy|satisfied|content with the way GS|Goldman|you is|are handling|resolving|addressing this
GS|Goldman is really upsetting|frustrating me
{I don't think this is}|{this is not}|{this isn't} the type of customer service I deserve|expect*
avoid this kind|type of error|mistake|fumble|misstep|slipup|{foul up}|stumble
{please let me}|{allow me to} provide %ANY%[0\\,5] a|an reason|explanation
{I have}|{i've} been {unhappy}|{displeased}|{unsatisfied} with the {firm's attitude}|{attitude of the firm}
I am {unhappy}|{displeased}|{unsatisfied} with the {firm's attitude}|{attitude of the firm}
{I have}|{I've} found the {direction|attitude} of the firm {troubling|worrisome|disturbing|concerning|demoralizing|aggravating|perturbing|distressing|discomforting|disconcerting|demoralizing}
{I|we} find the {direction|attitude} of the firm {troubling|worrisome|disturbing|concerning|demoralizing|aggravating|perturbing|distressing|discomforting|disconcerting|demoralizing}
{my|our} {low|unsavory} view of {GS|goldman|{the firm}}
Not For[?] Communicat*|Distribut*|send*|delive* Outside %any%[\,2] Firm|GS|{goldman sachs}|goldman
for internal use in the offices of
internal only
internal u.s.e. only
{internal use only} { {%precededby% { {private|your | { for and confidential deemed is message this in } }úlse%}} | {{%any%[\\,2] {to be completed by} | {checking account number} }úlse%} | {%any%[0\\,5] SMARTPlus}úlse% }[?]
{social security}|{soc sec}|soc|ss{{no|number|#}[*]}%#\d\d\d\p\d\d\p\d\d\d\d%
{account|acct|acc|act}{{no|number|#}[?]}{%#\d\d\d\p%[?]}{%#\d\d\d\d\d%}{%#\p\d%[?]}
— CNBC's Mark Fahey contributed to this report.