Frequently Asked Questions Global Citizen Concert
FAQs
Please note that due to the high volume of enquiries we receive, we cannot respond to questions sent to the globalcitizen@globalpovertyproject.com (for general inquiries) and festival@globalcitizen.org (for festival inquiries) accounts that are addressed in the FAQ section below.
What is Global Citizen?
Global Citizen is a community of people like you. People who want to learn about and take action on the world’s biggest challenges-and use their power to get other people involved too.
We bring you stories and actions that make a difference from the most effective organisations. That help fight extreme poverty and inequality around the world, and support approaches that will make life more sustainable for people and the planet.
In the last 30 years, extreme poverty has halved, plummeting faster than at any time in history. Thanks to human ingenuity, we’ve pushed back disease, overcome ignorance, and seen the power of potential unleashed when everyone, everywhere has the chance to thrive. A child born today has more chance of surviving, being healthy and getting a quality education than any generation before them.
But 1 billion people are still trapped in extreme poverty, and it’s an affront to our common humanity and dignity. 800 million people will go to bed hungry tonight. More than 700 million are drinking dirty water, and more than 2 billion people don’t have a toilet.
In 2015 we stand at the turning point for the future of people and the planet. World leaders are setting the global goals that will be the roadmap for how we’ll tackle poverty, inequality and climate change. To learn more about how important this year is for the world read more here.
Standing together with partners from across the Action/2015 coalition, we can make sure these are good goals, and that our leaders follow through on their promises.
But, it’s not going to happen unless each of us play our part. Everyone from citizens, governments, businesses, and charities have a role – because none of aid, trade nor charity can do this alone.
It’ll be a long and hard path - sometimes we will fall and fail. But, like the great civil rights and anti-apartheid movements before us, we will succeed, because we are more powerful together.
Extreme poverty persists in part because of our own actions and beliefs - including the existence of international policies and systems that keep people living in extreme poverty.
If we learn more about why extreme poverty exists, make informed consumer decisions, and use our voices to advocate for change, we can ensure that the businesses, organizations and governments in our lives are contributing to a world without extreme poverty. Global Citizen and our partners have a track record of running programs and campaigns that have real impact on the lives of the poor – and we hope that you’ll join us.
Global Citizen encourages you to learn more and take action on a range of issues related to extreme poverty, helping to build the movement that will end extreme poverty. We're not going to end extreme poverty by ourselves, and we're not going to do it in a day, a week, or even a year. But, by being a part of a diverse movement of many organisations, all around the world, we can play our part in ending extreme poverty by 2030.
The money we give as individuals is important, but to bring about the end of extreme poverty, we also need governments and businesses to play their part: by changing rules, practices and giving money themselves.
For example, Gavi, the Vaccine Alliance will save 6 million lives in the next 5 years - but to do so, it needs $7.5 billion to be secured by the end of 2015. Global citizens, working in support of partners called on governments and businesses to make this happen, and in January, world leaders came together and committed the money to make this happen.
That’s why Global Citizen both supports individual charities, whilst also asking you to use your voice to encourage governments and others to play their part too.
Global Citizen is managed by Global Poverty Project, an international education and campaigning organization that is a registersted 501(c)3 in the USA. Content on global citizen is created by a team of staff writers, editorial partners, and by dozens of amazing NGO partners. If you'd like to work for us, see the jobs page.
We welcome submissions to Global Citizen from non-profits and individuals alike. You can learn more on our submissions page.
Tickets FAQs
What is Global Citizen Rewards?
The brainchild of Kelly Curtis (manager of Pearl Jam and Eddie Vedder) in partnership with Global Poverty Project, Global Citizen Tickets is an initiative through which Artists are donating two guest list tickets to their concerts in order to reward social actions to benefit the world’s poor through GlobalCitizen.org
How does it work?
After becoming a Global Citizen, take Actions on GlobalCitizen.org to earn points. These points are redeemable for Rewards such as tickets to concerts or other events. Actions include signing petitions, sharing via social media, writing letters to politicians or calling their offices about issues affecting the world’s poor.
How will I know if I’ve won?
Winners will receive an email 2 - 4 days after the Prize Draw closing date. This email will request confirmation that the winner wants and is able to attend the concert they’ve won tickets for.
How will I know if I haven’t won?
Neither Global Poverty Project nor Global Citizen will be able to individually contact or correspond with those who do not win tickets through our prize draws. We contact the winner 2-4 days after the Prize Draw closing date via email. If you do not receive an email (be sure to check your spam), you have not won.
If I win, what happens next?
Once you confirm that you are able to/want to attend, we’ll contact band management and arrange for your name to be placed on the band’s guestlist for the night of your event. Approximately 1 week before the show, you’ll receive a confirmation that your name will be at the Will Call desk at the venue. In that email we will also include emergency contact details in case of problems on the day and general instructions.
What if I don’t respond?
Winners of Global Citizen Tickets are given 5 days (120 hours) to respond to their email notification that they have won. If correspondence is not received within that time frame, an email notification will be delivered to a “second place” winner, drawn during the original prize drawing. The process will then be continued once more.
What do I do on the day of the concert?
It’s simple: Just head to the venue, pick up your tickets at the will call and have fun! Be sure to post a photo up on Facebook, Twitter or Instagram tagging Global Citizen (@GLBLCTZN on Instagram and Twitter) and tweet a message to us @GLBLCTZN!
Can anyone attend?
As per our terms and conditions, if you're under 18 and the venue permits it, you are allowed to attend a Global Citizen Tickets event. It is the responsibility of the winner to be aware of and comply with age restrictions and/or any other access limitations dictated by the venue.
Can I give my tickets to someone else? Or sell them?
No. Tickets are not transferable. Winners will be asked for photo ID when you pick them up from the venue at Will Call. Selling the tickets is not permitted. If you are unable to attend for any reason, please let us know in reply to the confirmation email as soon as possible.
What is Will Call?
Will Call is a general phrase for a location present at all ticketed venues where individuals with VIP access and on guest lists are given admission to an event.
Can I enter more than one draw at a time?
Yes - you can enter any many different draws as you have points for.
Will I get my points back if I don’t win?
No. Points, once used toward a reward, are non-refundable.
How do I follow ticket listings?
Regular and breaking updates will be posted publicly through our Facebook and Twitter accounts.
What is the difference between "Buy Now" and "Prize Draw" tickets?
At the discretion of artists and the Global Citizen team, Global Citizen Tickets ticket pairs are available to users by either a prize draw or a ‘buy now’ function.
Buy Now: Select ticket pairs will be available through GlobalCitizen.org at a set rate. For these ticket pairs, the first user to ‘purchase’ a given set will be the winner of that item. Generally, the prices for “Buy Now” tickets are far higher than the fee for entering a prize draw. Prices are set using an economic model that powers Global Citizen’s point economy. Note that ‘Buy Now’ denotes ‘buying’ only through the use of points earned on GlobalCitizen.org.
Prize Draw: The majority of ticket winners will be selected through a prize draw. A random drawing among those Global Citizens who have entered prize draw will take place approximately one month before the date of the event (sometimes sooner if we get last minute access to ticekts), 2 - 4 days from the closing date on the ticket draw.
How are prize draw winners selected?
Prize Draw winners are selected at random by Global Poverty Project staff members.
I don't have enough points, but I'm still able to enter the prize draw. Is the system broken?
Users can pre-enter a prize draw before earning enough points, and will have that point value deducted immediately upon earning the required points for entry. Users will not be eligible to win until earning, and having deducted, the correct amount of points to enter a given draw.
Why can't I click on the "Enter the Prize Draw" button? Why is the button gray?
For "Buy Now": Someone else has already entered this drawing and it has closed.
For "Prize Draw": You may not have enough points to enter. If you believe this is an error, please contact us.