Whistle-blower claims BA travel chaos was down to dodgy computer system - but 'bosses refused to fix it'
Officials said a power supply system was responsible for the worldwide computers crash
A BA whistle-blower last night said a dodgy computer system was to blame for sparking travel chaos — and bosses knew about it but did nothing.
Officials said a power supply system was responsible for the worldwide computers crash.
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Officials said a power supply system was responsible for the worldwide crashThe meltdown hit check-ins, baggage reclaims, the website and even phone lines. More than 300,000 travellers were left seething after cancellations and delays at Heathrow and Gatwick.
Experts predict BA could face a £300million compensation bill. The whistle-blower insisted the IT could have been avoided.
The source added: “There was a sense behind the scenes that something big was about to happen.
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It hit check-ins, baggage reclaims, the website and even phone lines
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Survivor of 7/7 London terror attack found dead hours after Manchester bombing as friends claim 'he didn’t want to live in a world where attacks continue'“We started using the new system in October. Training aside, the whole thing has been a disaster.
“It breaks my heart to see this as I love this company but it is really going down the pan.
“It’s got so bad that some staff members have written to the transport secretary Chris Grayling. All of our concerns have fallen on deaf ears.
“The Chief Executive Alex Cruz, when he was warned about the system told us that it was the staff’s fault not the system.
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However, the whistle-blower insisted the chaos could have been avoided
“We are making more money than ever and all this has happened because they are being tight.
Union chiefs also claimed the IT failure could have been avoided. The GMB’s Mick Rix said: “Last year BA made hundreds of IT staff redundant and outsourced the work to India.
“BA have made substantial profits for years and many viewed the move as plain greedy.”
Mr Cruz, who has a background in budget airlines, yesterday took to Twitter in a hi-vis jacket from a BA office to make a public apology.
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IT experts said a power supply issue, coupled with a fragile computer system, could have created a 'perfect storm'British Airways computer systems down ‘across the entire world’ causing queue chaos at UK airportsIT experts said a power supply issue, coupled with a fragile computer system, could have created a “perfect storm” but that BA should have had contingencies.
Stranded holidaymakers were forced to spend the night on yoga mats.
Flights grounded on Saturday were resuming but heavy delays are expected for days.
Last night BA was still warning customers to stay away from Heathrow.