Service and Support Animals

Acceptance policies for service animals vary by country. This includes requirements for pet passports and animal health documentation.

If any country/territory on the route prohibits entry of such an animal, the animal will not be permitted to fly.

Attention JFK: Upon arrival to John F. Kennedy (JFK) Airport, all trained service and support animals arriving from an international pre-cleared station are required to clear TSA.

Attention Brazil: Trained guide dogs are the only type of service animal allowed on intra-Brazil flights operated by codeshare partner GOL Airlines.

Attention Cuba:  Trained service animals and emotional support/psychiatric service animals are not recognized as service animals by Cuban authorities and will be treated as household pets (dog or cat only) upon arrival.  For an animal to travel to Cuba, the passenger must request and have in their possession, a household pet certificate from their local Cuban embassy/consulate. 

Animal's Pet Passport (where applicable) showing all vaccinations up-to-date

Health Certificate for the animal's trip (Request this from a veterinarian)

Certificate of good health

Photocopy of the Passport of the person travelling with the animal

Payment of the consular fee for this service

 

Animal's Pet Passport (where applicable) showing all vaccinations up-to-date

Health Certificate for the animal's trip (Request this from a veterinarian)

Certificate of good health

Photocopy of the Passport of the person travelling with the animal

Payment of the consular fee for this service

Stamped self-addressed envelope for the return of the documents

Note: If the application is made by mail or via a third party, an extra consular fee will be charged for the pertinent Consular service.

All payments must be made in cash or by a bank-certified check.  All cash sent by mail will be refused and returned at the risk of the applicant. 

U.K. Requirements:

Delta will transport emotional support/psychiatric service animals- dogs and cats only - to London (Heathrow and Gatwick), Manchester and Edinburgh with the proper documentation and compliance to U.K. regulations for transporting animals.  

In order for passengers to transport their dog or cat, they must:

*LGW—London Gatwick

Animal Aircare Co. Ltd.

Gatwick Airport

Horley, Surrey, RH6 0SQ

(0)129 346 2180

*Virgin Atlantic only

LHR—London Heathrow

City of London Animal Reception Centre

City of London

Guildhall, PO Box 270

London EC2P 2EJ

(0)208 745 7894 

MAN—Manchester Pets on Jets

Building 300

World Freight Terminal

Manchester Airport M90 5BA

(0)161 489 8220 

EDI-Edinburgh Airport's small animal Border Inspection Post

arc@extrordinair.co.uk

(0)131 317 7277

For any questions related to the U.K. Pet Travel Scheme contact DEFRA (Department of Environment, Food and Rural Affairs).

https://www.delta.com/content/www/en_US/traveling-with-us/special-travel-needs/service-animals.html