Service and Support Animals

Acceptance policies for service animals vary by country. This includes requirements for pet passports and animal health documentation.

If any country/territory on the route prohibits entry of such an animal, the animal will not be permitted to fly.

Attention JFK: Upon arrival to John F. Kennedy (JFK) Airport, all trained service and support animals arriving from an international pre-cleared station are required to clear TSA.

Attention Brazil: Trained guide dogs are the only type of service animal allowed on intra-Brazil flights operated by codeshare partner GOL Airlines.

Emotional support/psychiatric service animals are never allowed on intra-Brazil flights operated by codeshare partner GOL Airlines."Intra-Brazil" means from 1 city in Brazil to another city in Brazil (for example, from Sao Paulo to Rio).
International passengers connecting to/from a codeshare, partner operated or interline domestic flight within Brazil who request emotional support/psychiatric service animal travel must make other arrangements upon arriving into Brazil (for example, traveling by car, bus or rail).
Passengers must comply with GOL's policies even though in some cases they differ from Delta's.
For GOL and Delta flights between the U.S. and Brazil, Delta's ESAN rules apply. GOL Airlines complies with the U.S. DOT on flights to and from the U.S.

Attention Cuba: Trained service animals and emotional support/psychiatric service animals are not recognized as service animals by Cuban authorities and will be treated as household pets (dog or cat only) upon arrival. For an animal to travel to Cuba, the passenger must request and have in their possession, a household pet certificate from their local Cuban embassy/consulate.

Animal's Pet Passport (where applicable) showing all vaccinations up-to-date

Health Certificate for the animal's trip (Request this from a veterinarian)

Certificate of good health

Photocopy of the Passport of the person travelling with the animal

Payment of the consular fee for this service

Animal's Pet Passport (where applicable) showing all vaccinations up-to-date

Health Certificate for the animal's trip (Request this from a veterinarian)

Certificate of good health

Photocopy of the Passport of the person travelling with the animal

Payment of the consular fee for this service

Stamped self-addressed envelope for the return of the documents

Note: If the application is made by mail or via a third party, an extra consular fee will be charged for the pertinent Consular service.

All payments must be made in cash or by a bank-certified check. All cash sent by mail will be refused and returned at the risk of the applicant.

U.K. Requirements:

Delta will transport emotional support/psychiatric service animals- dogs and cats only - to London (Heathrow and Gatwick), Manchester and Edinburgh with the proper documentation and compliance to U.K. regulations for transporting animals.

In order for passengers to transport their dog or cat, they must:

Contact the appropriate Animal Reception Center (ARC) in the city they are traveling to for more information and instruction on what will be needed to enter the U.K. After booking, passengers must contact the ARC directly to plan for the arrival of their pet and to ensure that all required documentation is completed in advance for the U.K. Customs clearance of their dog or cat.
Passengers must provide a pre-approval letter from the ARC in the city they are traveling to, indicating that the emotional support/psychiatric service dog or cat has the appropriate documentation, has met the appropriate health requirements and has the proper micro-chip implant. Delta will ask for this documentation, including the pre-approval letter in order to process a request for transport of passenger’s dog or cat.
Pay all appropriate fees and charges related to U.K. acceptance of emotional support dogs and cats. A current list of charges can be provided by the ARC for the city they are traveling to.

*LGW—London Gatwick

Animal Aircare Co. Ltd.

Gatwick Airport

Horley, Surrey, RH6 0SQ

(0)129 346 2180

*Virgin Atlantic only

LHR—London Heathrow

City of London Animal Reception Centre

City of London

Guildhall, PO Box 270

London EC2P 2EJ

(0)208 745 7894