Another dissatisfied customer:
Clean Sheet, a charity that helps former offenders to find work, can’t log into its TSB account to pay staff -- another sign that the IT meltdown isn’t fully fixed yet.
Guardian readers have been in touch about how they’ve been affected by the TSB IT failures.
Angela from Kent is concerned about her upcoming holiday:
“We are going away on Saturday and can’t transfer money from our savings to buy holiday clothes and travel money. We didn’t bother trying to contact TSB as their phone call waiting time is over an hour!”
Mark, 54 from Birmingham was on hold for three hours after seeing his account was showing in US dollars:
“My account is showing £40k in arrears against my mortgage and the whole account shows in dollars. I can live with all of that but yesterday my son couldn’t eat as I couldn’t transfer funds to his Parent Pay account.
Everybody can have issues but the true measure is how you rectify them. TSB’s contingency has been very poorly thought out and will undoubtedly cost them long-term loyal customers.”
Jos is on a low income, with no credit cards or savings accounts and unable to use her debit card:
“I have £3.14 in my pocket, my wife is disabled and we can’t shop for food. I’ve been able to see my account details twice on the app since Sunday - both times the balance was wrong with credits and debits to the account missing.
I have been particularly infuriated by TSB’s claims of “intermittent” problems which is entirely untrue.”
You can get in touch with your experiences, here.
TSB’s IT chaos is threatening to prevent some small businesses from paying their staff.
Scottish domestic cleaning service Good Fairy Clean couldn’t access its account this morning, which is very problematic as it has wages to pay.
This accountancy firm also suffered problems:
Here’s Press Association’s take:
TSB is continuing to limit access to its mobile banking app and online service after days of delays that saw customers unable to use their accounts.
Chief executive Paul Pester announced on Twitter on Wednesday morning that the services had been restored and thanked customers, many of whom had been left furious by the outage, for their “patience and bearing with us”.
However a spokeswoman said the bank was limiting the number of customers to ensure those able to access the app received a normal service.
She recommended customers continue to try to open the app, but to close it down and restart if they encounter problems.
Those continuing to experience issues should contact TSB’s telephone banking service, she said.
If you’ve been affected by TSB’s online banking failure and would like to share your experiences, anonymously if you prefer, then please do so via the form here. Your responses will only be seen by the Guardian and we’ll feature some of your responses in our reporting.
More reports of vanishing mortgages:
Updated at 4.13am EDT
Five hours after CEO Paul Pester claimed things were ‘up and running’, the complaints are still rolling in:
Chris Hodgson, director of education technology provider @discoverelearn, has managed to get into his TSB account....only to hit problems making a payment:
TSB’s services may be ‘up’ at last, but - at least for some users - they are shuffling rather than running.
That’s because TSB are restricting the number of customers who can get online at once, in an attempt to avoid being overwhelmed by demand.
So, many customers are still being blocked from internet banking, and told to ‘keep trying’....
Photograph: TSBAt least two TSB customers have found that their mortgages have vanished this morning.
Scores of TSB users are reporting problems getting into their accounts this morning, suggesting things aren’t as ‘up and running’ as the company claims.
Translater Adam Ramsey was thwarted when he tried to get online:
Actor Annabel Taylor has similar problems:
And they’re not alone either...
Good morning.
After days of disruption, is the UK bank TSB finally getting to grips with its IT chaos?
Staff at the bank have been working through the night, after its botched technology migration left around 2 million customers unable to access their money online since Friday.
TSB had reassured customers that services should have restored yesterday afternoon, once it had tackled the blunders that meant things weren’t working properly when the migration officially ended on Sunday night.
Instead, it took until 3.40 this morning until CEO Paul Pester could declare that services were “up and running”, and thank customers for their “patience and bearing with us”.
Mission accomplished? Perhaps not. Some TSB users are already reporting that they can’t get into their accounts, as the bank struggles to cope with the pent-up demand.
TSB really needs to address these concerns quickly. The Daily Mail has given the bank a rollicking this morning, and there are already suggestions that Pester should lose his bonus over the fiasco.
European stock markets are expected to drop, following a bloody day on Wall Street yesterday.
In the City, Lloyds Banking Group is reporting results – and Whitbread is announcing the spin-off of its Costa Coffee chain.
Updated at 3.12am EDT