Receive a credit on your monthly bill when you participate in On Call. This program gives FPL the option to temporarily turn off the appliances you choose to enroll when energy demand is high. You could save up to $137 a year even if we never need to turn off your appliances.
How On Call works:
There are two programs to choose from that will determine how much you'll save, the appliances you can enroll and how long enrolled appliances can be turned off.
1Central electric heaters are only eligible for program participation only when at least one of the other 3 appliances is also signed up for participation.
We typically do not activate this program during nights, weekends or holidays. Historically, the program has been implemented a few times per year in early to late afternoons on weekdays.
An FPL-approved licensed electrical contractor will install the On Call device. Once you have spoken with an FPL representative about the appliances you'd like to enroll, the contractor in your area will call to schedule an installation appointment.
FPL-approved contractors:
Yes, someone over the age of 18 must be present at the time of installation.
Yes. The only exception is central heating. Your central heater must be enrolled in the same program option as your A/C if you choose to enroll both your central heater and A/C.
The On Call device is a small, rectangular box that is approximately 7” x 3.5” x 8"
You can enroll just one or all of the equipment listed under the Extended Option or the Cycle Option. The only exception is central heating. If you enroll your central heater, you must enroll at least one other piece of qualifying equipment.
When you enroll your A/C in On Call, you are required to enroll all of your home's central A/C units to participate. Similarly, if you have two or more water heaters, we ask that you enroll each of them to qualify.
It takes about 2-3 weeks after installation for the On Call device to be enrolled. At that time, your credits for the On Call program will begin.
If your appliance(s) have not been on the program for a full month or in the event of low premise energy consumption, an adjusted credit will appear on your bill.
(Example: 123 Anywhere St, 12345)
*Geographic restrictions apply to the On Call program. Not available in all areas. We’ll call you to confirm your eligibility. Once enrolled, you can cancel enrollment at any time.
This program is subject to modification or cancellation at any time without notice. You may cancel at any time by just giving us a call. Customers that discontinue participating in the program must wait one year to re-enroll.Savings may vary depending on the options you choose. During system emergencies (e.g. extreme weather conditions and capacity shortages as determined by FPL), On Call may be activated for extended periods of time, which may exceed your enrollment agreement. When you enroll certain equipment, all equipment of its kind must be enrolled. For example, if you have more than one central A/C unit or more than one water heater, an energy-management device will be installed on both/all of those types of equipment at your home.