Aviation Consumer Protection | US Department of Transportation

Welcome to the U.S. Department of Transportation's Office of Aviation Consumer Protection website. The Office of Aviation Consumer Protection reviews and responds to consumer complaints and promotes awareness and understanding of consumer rights through online consumer information and education. If you would like information on DOT rules, guidance, and enforcement orders related to aviation consumer and civil rights matters, please visit the left navigation bar. For helpful information related to consumers' rights, please select from the options below.

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Airline Passengers with Disabilities Bill of Rights The U.S. Department of Transportation worked with members of the Air Carrier Access Act Advisory Committee, which includes voices from the disability community and industry stakeholders, to create the Airline Passengers with Disabilities Bill of Rights. This easy-to-use summary will empower travelers to understand their rights and help the travel industry uphold those rights.

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Airline Passengers with Disabilities Bill of Rights

The U.S. Department of Transportation worked with members of the Air Carrier Access Act Advisory Committee, which includes voices from the disability community and industry stakeholders, to create the Airline Passengers with Disabilities Bill of Rights. This easy-to-use summary will empower travelers to understand their rights and help the travel industry uphold those rights.

Last updated: Friday, July 8, 2022

https://www.transportation.gov/airconsumer