EAU CLAIRE, Wis. (WEAU) - The health providers HSHS and Prevea say their systems are still offline after working through the issue Monday.
In an update Monday afternoon, a spokesperson for the healthcare providers says the Prevea Health main phone line is now back online and working, however, both their administrative and clinical applications still do not work. A representative says the providers at their clinics and hospitals are following procedures they have put in place so patients are cared for.
They say they will provide updates to the situation as they learn more.
Below is a statement from HSHS and Prevea Health:
HSHS hospitals and Prevea Health continue to work through our temporary system outage. Currently, access to our phone system is sporadic and MyChart and MyPrevea communications are temporarily unavailable.
HSHS and Prevea have well-established downtime policies and procedures when we experience technology outages and we are following those protocols and continuing to care for our patients with the same level of quality, safe and effective care.
We acknowledge this outage is causing inconvenience for some patients and that services may take longer to schedule or receive. We are grateful to our caregivers, colleagues and physicians, who are doing everything possible to ensure we can continue to serve our community while we work diligently to resolve the outages.
We will provide updates on the situation as they become available.
The Prevea Health main phone line at 920-496-4700 is currently working, however those calling may experience delays or connectivity issues.
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